CANCELLATION POLICY     

Introduction to Cancellation Policy  

Welcome to the Cancellation Policy of Styleshive (referred to as "We," "Us," or "Our"), operated by Netninjas Hub Private Limited. We are committed to delivering a seamless and satisfying shopping experience for all our customers. We recognize that situations may arise where you need to cancel your order, and our policy is crafted to offer clear and transparent guidelines for this process. Our objective is to ensure the cancellation process is as smooth as possible for you. Please take a moment to review our policy to ensure a hassle-free experience. Please feel free to contact our dedicated customer support team if you have any questions or require further assistance. Thank you for choosing Styleshive, where your satisfaction is our utmost priority.  

Cancellation Eligibility  

While we strive to accommodate cancellations whenever possible, eligibility may vary depending on several factors. Orders that have entered processing or have been shipped may not be eligible for cancellation. Additionally, custom-made or personalized items may have specific criteria for cancellation eligibility. To determine your order's eligibility, please review its status in your account dashboard or reach out to our customer support team.  

We recommend initiating the cancellation process promptly to improve the chances of success. Orders that have entered the shipping process may be subject to additional fees or cancellation restrictions. Please note that certain promotional or discounted items may have different rules regarding cancellation eligibility. Our aim is to maintain a fair and transparent cancellation policy, ensuring a positive shopping experience for all our valued customers.  

Cancellation Timeframe  

Recognizing the importance of providing a reasonable cancellation timeframe, we offer customers the opportunity to cancel their orders within a specific window after placement. The cancellation time frame is dependent on the processing status of the order.  

Once an order has been processed or shipped, it may no longer be eligible for cancellation. We advise checking your order's status in your account dashboard to determine if it falls within the cancellation timeframe. Please be aware that orders made during peak seasons or promotional events may have different cancellation timeframes. Our goal is to provide clarity and flexibility to our customers while ensuring efficient order processing.  

Cancellation Process  

At Styleshive, we aim to simplify and streamline the cancellation process for our valued customers. To cancel an order, simply log in to your account and navigate to the 'Order History' section. Locate the specific order you wish to cancel and select the 'Cancel' option. Follow the prompts displayed on your screen to complete the cancellation process seamlessly.  

In case you encounter any difficulties or have inquiries regarding the cancellation procedure, our dedicated customer support team is available to assist you promptly. Please note that cancellations can only be processed within the specified timeframe and before the order undergoes processing or shipping. Once an order has been processed or shipped, it is no longer eligible for cancellation.  

Your understanding and cooperation in adhering to our cancellation procedure are greatly appreciated. This approach ensures a smooth and efficient experience for all our customers. If you have any further questions or require assistance, do not hesitate to reach out to our customer support team.  

Refund Procedure  

We acknowledge that there are instances where cancellations are necessary, and we are committed to making the refund process as seamless as possible for our customers. Once an eligible order has been successfully cancelled, refunds are promptly processed using the original payment method employed for the purchase.  

If you have any concerns or queries regarding your refund, our dedicated customer support team is available to assist you throughout the process. Be assured, we are committed to ensuring a hassle-free refund experience for all our valued customers.  

Exceptions to Cancellations  

At Styleshive, we make every effort to accommodate cancellations whenever possible. However, certain exceptions to our cancellation policy exist. Orders for personalized or customized items may not be cancellable once production has commenced. Furthermore, orders that have already been processed, packaged, or shipped may not be cancelled.  

Special promotions, clearance sales, or limited-edition items may also have unique cancellation policies, as outlined during the checkout process. We recommend reviewing the product details and terms carefully before placing your order to understand any applicable exceptions. Our customer support team is available to provide clarification and assistance regarding specific cancellation scenarios. We appreciate your understanding as we strive to balance flexibility with operational constraints to provide the best possible service to our customers.  

Legal Disclaimer  

We, at Styleshive, prioritize transparency and strive to provide clear guidelines regarding our cancellation policy. However, it is important to note that our cancellation policy is subject to change without prior notice. While we endeavor to ensure the accuracy and reliability of the information provided, we cannot guarantee that all the information on our website is error-free or up-to-date. By using our website and services, you agree to waive any claims against us arising from depending on information provided on our website, including our cancellation policy.  

We reserve the right to refuse or cancel any order at our discretion, including orders that violate our terms of service or are deemed fraudulent or suspicious. In the event of discrepancies between the information provided on our website and any other communication channels, the information on our website shall prevail. By placing an order on our website, you acknowledge and accept the terms of our cancellation policy and agree to abide by them.  

If you have any questions or concerns regarding our cancellation policy or terms of service, please contact our customer support team for clarification before proceeding with your order.  

Contact Us  

We will be happy to assist you with any questions you may have regarding our Cancellation Policy at support@styleshive.in